Which inbox?
Please use the most specific address so your message reaches the right team first time.
General inquiries
Questions about the company, our products, press and media requests, and anything else that isn't an urgent support issue.
Customer support
Order help, shipping, warranty claims, device setup, firmware, lost or damaged parcels, returns. Please include your Order number when possible.
Security disclosures
Vulnerability reports, suspected phishing, supply-chain concerns, and bug-bounty submissions. We PGP-encrypt replies on request.
PGP fingerprint:
4E2A 71B9 C35F 0D11 88C4
9FAB 22D6 5310 07CC 1E3F
Office
Dollar Media Technology Limited
Kam Fone Mansion, 16 Kam Fong StreetMong Kok, Kowloon, Hong Kong
+852 5803 1288
Mon–Fri, 09:00–18:00 HKT
a Hong Kong registered company
Partnerships & press
Business development and reseller inquiries:[email protected]
Press, media and analyst briefings:
[email protected]
Privacy and data protection:
[email protected]
Send us a message
For non-urgent questions, the form below reaches the triage inbox. Expect a reply within one business day.
Find us
Response-time commitments
- Customer support≤ 1 business day
- Warranty claim≤ 5 business days
- Security disclosure (critical)≤ 24 hours, incl. weekends
- Security disclosure (other)≤ 3 business days
- Privacy / data-subject request≤ 30 days (acknowledged ≤ 72h)
- Press & partnerships≤ 2 business days
We will never ask for your recovery phrase. Not by email, not by phone, not on live chat, not on any form. If anyone claims to be ChinaBridge and asks for your 24 words, PIN, or passphrase — it is a scam. Please forward the message to [email protected] so we can act on it.